RETURN POLICY
We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 7-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer’s original packaging. We never charge restocking fees, all we ask is that you cover all shipping and insurance costs associated with returning unwanted items.
Please inspect and test all products upon receipt, the 7-day return window begins regardless of whether the products were opened or not.
After the 7-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Return Merchandise Authorization (RMA):
To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact us with your order number and the reason for your request.
For assistance contact customer service at:
24hourvapes@gmail.com
After you receive an RMA number, please return your product(s) to us within 30 days. Include information such as order number, name, address, and reason for returning the product(s).
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. 24 Hour Vapes, LLC. is not responsible for loss or damage during transit.
Please send returns to:
24 Hour Vapes RMA #
99-080 Kauhale Street
Ste B-12
Aiea, HI 96701
Please allow up to 7 business days for us to process all returns.
Refunds & Store Credit:
We are unable to issue refunds to any form of payment other than the original credit/debit card used to make your purchase.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of a coupon code for the value of the returned product(s) after receipt and inspection of returned merchandise.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Incorrect or Missing Orders:
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to 24hourvapes@gmail.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original card used to make your purchase for the full dollar amount of the product(s).
Non-Refundable & Final Sale Items:
All clearance, final sale, or “as is” marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), battery cells, and electronic cigarette liquids.
Our 10-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.